Terms of use
Community reporting works only when reports are truthful, evidence-based and responsibly published.
Reporter responsibilities
Users must submit information they reasonably believe to be true and must not knowingly fabricate evidence, impersonate others, publish revenge allegations or upload material they are not entitled to provide.
Moderation discretion
Scam Alert may request more information, redact details, edit for clarity, decline publication, place a report on hold, correct a report or remove a report when required by its moderation standard.
No legal finding
Publication is a community safety action based on the evidence available to the platform. It is not a court judgment or official finding of criminal guilt.
Image Trace Service
Image Trace and Profile Authenticity findings are risk assessments based on image reuse, public-source information and case evidence. A match does not by itself prove that a profile is fraudulent or that any identified account owner committed wrongdoing. Customers must not use Scam Alert to harass, stalk, locate or target another person. Scam Alert may decline requests that do not have a legitimate anti-scam, verification or personal-safety purpose.
Critical Safety & Emergency Boundary
Scam Alert is not an emergency-response service, police service, victim-support command centre or substitute for official emergency channels. If anyone may be in immediate danger, users should contact SAPS on 10111, mobile emergency services on 112 or another appropriate official support service before using Scam Alert.
Critical Safety reports are private by default and are not eligible for ordinary public publication. Scam Alert may restrict access, redact sensitive information, decline to publish operational details and prevent publication where doing so could expose a victim, identify a suspect without adequate basis, reveal a live location or interfere with an investigation. Users must not place themselves at risk, confront a suspected offender or continue an unsafe meeting merely to obtain evidence for Scam Alert.
Paid services
Fees, scope, turnaround times, refund rules and deliverables must be presented and accepted before payment. Purchasing a service does not influence whether a report is published.
Account Security
Users are responsible for keeping their Scam Alert profile password confidential and for signing out on shared devices. Scam Alert will never ask a user to send a password or OTP to a staff member. Users should never send passwords, PINs, OTPs or banking login credentials to Scam Alert. Legitimate recovery assistance uses official account-recovery processes.
ScamBot guidance
ScamBot provides general scam-awareness and navigation guidance from curated Scam Alert information and linked official sources. Its responses are not a finding of criminal guilt, legal advice, financial advice, an emergency service or a substitute for contacting a bank, regulator, platform or law-enforcement authority through official channels. Users must not submit passwords, PINs, OTPs, full card details or online-banking credentials to ScamBot.
Advertising
Advertisements should be visually distinguishable from editorial or community safety content. Advertising relationships do not determine moderation or verification outcomes.